We accept physical item returns within 14 days with a 15% restocking fee. This applies to unopened, unused products in the same condition that we initially shipped them to you.
Electronic items such as display screens, LCD, TFT, etc are generally NOT returnable. We test every electronic item before it leaves. They leave our facility in 100% working condition. If you ship them back to us and are not working anymore we cannot issue a refund.
Refurbished replacement gauge clusters are NOT returnable if they are damaged physically or electronically, modified, or otherwise in a condition that you did not receive it in.
Repair service labor charges are NOT refundable. Special cases may be granted with authorization from management at Tanin Auto Electronix.
A $35 charge will be added to your invoice if you schedule an appointment for service and fail to show up during your service window. Our technicians work limited hours and the business is impacted when we schedule specific time frames to perform work and a customer does not show up.
We are not able to send you a "replacement item" free of charge. You must return the first part received or authorize a temporary and refundable charge on a second item.
Warranty claims must be discussed and authorized prior to shipping your item back to us.
Any instrument clusters left more than 90 days will be considered “abandoned” and will be added to our inventory.
Turnaround times are an estimate and not a guarantee, we will notify you of any delays with your item.
Warranty stickers will be applied to your cluster after repairs. Removing them will void your warranty. Our warranty is only applies to parts that we repair.
We are not responsible for any cost associated with third-party services, and expenses including but not limited to shipping, installations, mechanical work or other expenses associated with your vehicle's down time.
Please call us at 262-456-4147 for more information on returning an item. Thank you.