Return Policy


Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging and include the original proof of purchase receipt or packing slip. If you are returning a refurbished replacement item the warranty label must not be tampered with.

SMALL AND DIY PARTS

We offer a FREE 30-DAY RETURN POLICY on DIY and small parts. These items are typically shipped to you via USPS First Class or Priority Mail. This timeline starts on the date your item is delivered to you. After the 30-day period management can grant exceptions to the policy with a 15% restocking fee. You can ship these items back on your own without contacting us. We recommend using USPS first class to return the item as it will only cost you a few dollars. If the error is on our part then we will reimburse you the first class postage it costs you to return it to us.

SPECIAL ORDER GAUGE CLUSTERS, ECUS, CLIMATE CONTROLS, LARGE ASSEMBLIES (ITEMS NOT CURRENTLY STOCKED BY US OR IN-STOCK WHEN YOU ORDER)

These items are not eligible for return. Management can grant exceptions with a 20% restocking fee. Refurbished replacement items are not returnable if the warranty label has been tampered with, if the item has been damaged physically or electronically, modified, or otherwise in a condition that you did not receive it in.

IN-STOCK GAUGE CLUSTERS, ECUS, CLIMATE CONTROLS, LARGE ASSEMBLIES

These items can be returned within 30-days with a 20% restocking fee. Refurbished replacement items are not returnable if the warranty label has been tampered with, if the item has been damaged physically or electronically, modified, or otherwise in a condition that you did not receive it in.

REFUNDS

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at contact@taninauto.com.

Turnaround times

Turnaround times on repair services and replacement items are an estimate, not a guarantee. We will notify you of any delays with your item. Our turnaround times do not include the time your item is in transit to us or you. Shipping may affect the overall turnaround time.

Same-day Service Fees

Same-day service cannot be guaranteed without a deposit. A $50.00 non-refundable deposit will be charged when you schedule your same-day appointment. If you are running late or need to reschedule, you must let us know in advance or you will be subject to additional service fees.

Our technicians work limited hours and our repair queue is continuously growing, so the business is impacted when we schedule specific time frames to perform work and a customer does not show up.

Labor Charges

Labor charges on diagnostic and repair services are not refundable. Special cases may be granted with authorization from management at Tanin Auto Electronix.

We are not responsible for minor cosmetic interior vehicle damage incurred by the removal or re-installation of gauge clusters, radios, climate controls, etc. Many times interiors are very old and brittle. Sometimes indentations or plastic cracks occur.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@taninauto.com. If your original part as well as the part that we ship you has the exact same problem then we will not exchange the part again. This means there is a problem with your vehicle and not the part you think is the problem.

We are unable to send you a replacement item free of charge. We must first receive your returned part to be exchanged or you must authorize a temporary and refundable charge on a second item.

Third-Party Labor and Shipping

We are not responsible for any cost associated with third-party services, and expenses including but not limited to shipping, installations, mechanical work or other expenses associated with your vehicle’s downtime.

WARRANTY CLAIMS

All warranty claims must be discussed and authorized prior to shipping your item back to us. We are not responsible for any shipping costs if an item is sent to us unauthorized.

Warranty labels will be applied to refurbished and repaired units. Removing or tampering with these labels will void your warranty. View our Warranty Policy for more details.

ABANDONED PRODUCTS

A product is considered abandoned when we are unable to contact you for payment after persistent attempts. Any product abandoned for 30 days or more will be charged a storage fee. This fee will be $10 a day starting on the 30th day up to 100 days. After this point, we will turn your account over to collections.

Shipping

To return your product, you should mail your product to 7012 WI-31 #100, Racine, WI, 53402, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If we provide you with a shipping label and you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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